On Windows 10, use these instructions to disable a metered connection:Ĭlick the Change connection properties link. If you're using the Data saver feature, in the "Data Usage" page, disable the feature as well. Turn off the toggle switch for the connection. On Android, use these instructions to disable a metered connection: If you're using a limited connection, you must disable the feature to allow the communication between devices. The Your Phone app doesn't work over a metered connection. In the bottom-right corner of the taskbar, click the Network icon.On Windows 10, use these instructions to disable Airplane mode: Tap the Airplane mode button to turn it off. On Android, use these instructions to disable Airplane mode: On your phone and computer make sure that airplane mode is disabled. If you're still unable to connect, then it could be a feature blocking the connection. (If you can load a web page on the web browser, then your device is connected.) Disable blocking features On your mobile device, swipe down from the top, and confirm that it's connected to the same wireless network as the computer you're trying to connect.Īlso, you should make sure that your computer can connect to the internet.
Your computer and phone won't connect unless the two devices can communicate. Here's a list of obvious (and not so obvious) things that you can try to get your PC connected with your Android phone: Verify network connectivity If you're getting the "We can't connect to your phone" message on your computer, then it means that something is preventing the connection between the two devices. How to fix connection errors with Your Phone If you can't find a particular option, it's recommended to check your manufacturer support website for more specific steps. Quick Note: In addition to the Windows 10 steps, we're also outlining steps to change the settings on your Android phone, and because the experience isn't the same across devices, it's likely the settings in this guide will be a little different on your phone.
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